At Modern Men Wear Shop, we stand behind the quality and style of every piece we curate—from our essential Bottoms and Jeans to our statement Jackets and versatile T-shirts & Polos. We want you to feel confident and satisfied with your purchase, wherever you are in the world. If an item isn’t quite right, our straightforward returns and exchanges process is designed with the same clarity and efficiency you expect from our global store.

Key Points at a Glance:
  • Return Window: 15 days from the date of delivery.
  • Condition: Items must be unworn, unwashed, with original tags attached, and in original packaging.
  • Process: Initiate a return via email, ship the item back, and receive your refund or exchange.
  • Refund Time: 5-10 business days after we receive and inspect your return.

1. Our Return & Exchange Policy

We accept returns and exchanges for most items within 15 days of the delivery date. To be eligible, the item must be in its original condition: unworn, unwashed, with all tags attached, and in the original packaging. Please ensure the item is free of any stains, odors, or damage.

2. Non-Returnable Items

To ensure hygiene and safety for all our customers, the following items from our menu are final sale and cannot be returned or exchanged:

Underwear Swimwear Vests

Analysis Note: Based on standard retail hygiene practices and common policy alignment with the product categories listed on your site, intimate apparel and swimwear are typically excluded from returns for health reasons.

3. Step-by-Step Return/Exchange Process

  1. Initiate Your Request: Within 15 days of delivery, email us at [email protected] with your order number and details about the item you wish to return or exchange. Use the template below to ensure we have all necessary information.
  2. Receive Instructions: Our customer service team will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and detailed shipping instructions.
  3. Ship the Item: Securely package the item in its original packaging (or similar protective packaging) and include the RMA number clearly on the package. Ship it to the address provided. We recommend using a trackable shipping service. Return shipping costs are the customer’s responsibility unless the return is due to our error (e.g., wrong item shipped).
  4. Inspection & Processing: Once received at our facility, our team will inspect the item (typically within 3-5 business days). Upon approval, we will process your refund or ship your exchange.

4. Refund Timeline & Method

After your return is approved, your refund will be processed and issued to your original payment method (Visa, MasterCard, JCB, or PayPal).

  • Timeline: Please allow 5-10 business days for the refund to appear in your account, depending on your bank or payment processor’s policies.
  • Exchanges: For size or color exchanges, we will ship the new item via your original shipping method (Standard or Free Shipping) once the return is approved. If the exchange item is of higher value, the difference will be charged.
  • Original Shipping Costs: Original shipping fees (e.g., the $12.95 Standard Shipping fee) are non-refundable.

5. Return Request Email Template

To expedite your request, please copy, paste, and fill out the following template when emailing us:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Modern Men Wear Shop Team, I would like to request a return/exchange for an item from my recent order. – Order Number: [Please insert] – Full Name: [Please insert] – Product Name & SKU/Code: [e.g., Classic Fit Jeans, #MMWS-JN01] – Size & Color: [e.g., M, Dark Blue] – Reason for Return/Exchange: [e.g., Size too large, Color mismatch, etc.] – Requested Action: [Refund / Exchange for (specify new size/color)] I confirm the item is unworn, unwashed, with all original tags attached, and in its original packaging. Please provide the return address and any further instructions. Thank you, [Your Name] [Your Email Address] [Your Shipping Address for reference]

6. International Returns

As a global shop serving customers worldwide (excluding specific remote areas), please note:

  • You are responsible for any return shipping costs and potential customs duties for the return shipment.
  • Please mark the package as “Returned Goods” to help avoid customs delays.
  • Refunds will be issued in the original currency of the order.

7. Questions or Concerns?

We’re here to help. For any questions about returns, exchanges, or your order, please contact our dedicated support team:

Email: [email protected]
Address: Modern Men Wear Shop, 2017 Scenicview Drive, MUSKEGON, US 49443

We are committed to resolving your concerns with the transparency and integrity that define the Modern Men Wear Shop experience.

This policy is designed for our global community and may be updated periodically. Please refer to the “Last Updated” date above.

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